Privacy Policy

This Privacy Policy explains how Dolls Beauty Salon collects, uses, discloses, and protects personal data when you browse our website, contact us, book an appointment, or receive in-salon or at-home services. By using our website or our services, you agree that your personal data will be processed in accordance with this Privacy Policy and applicable UAE laws.

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Dolls Beauty Salon operates from the Ground floor of Jumeirah Living, World Trade Centre Residence, Zaa’beel Palace St, Dubai, and can be contacted by WhatsApp or phone at 050 273 0557. If you have a question about this Privacy Policy or wish to exercise your data rights, you may contact us through that number or visit us at the salon during business hours.

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We collect the personal data that you choose to provide when you make an enquiry or booking, including your name, phone number, preferred services, dates and times, and any notes you share with us. If you request at-home services, we also collect the service address and reasonable access instructions. We collect communications that you send to us by phone, WhatsApp, or website forms so that we can respond, confirm, and follow up on your request. When you browse our website, we may collect technical information such as your IP address, device and browser details, pages viewed, and referral sources in order to operate, secure, and improve the website. We may use cookies or similar technologies for essential functionality, analytics, and advertising measurement, and your continued use of the site indicates your consent to non-essential cookies where permitted by law; you may manage cookies in your browser settings.

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We use your personal data to provide and administer appointments and services, to communicate with you about confirmations, reminders, and changes, to manage at-home logistics, to improve our services and website, and to comply with our legal obligations. We may also use your contact details to share service updates and weekly offers if you ask us to do so or otherwise provide your consent, and you may withdraw that consent at any time by contacting us.

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We rely on several lawful bases for processing under UAE data protection principles, including the necessity of processing to perform or prepare a contract with you, compliance with legal obligations, our legitimate interests in running and improving our salon and website in a way that does not override your rights, and your consent where required. We share personal data only with trusted service providers who help us operate our website, host content, analyse performance, facilitate communications, or support appointment management. These providers are permitted to process personal data only on our instructions and must protect it appropriately. We do not sell personal data.

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Because some of our service providers may be located outside the UAE, your personal data may be transferred internationally. Where international transfers occur, we take reasonable steps designed to ensure that your data remains protected in accordance with applicable law, including by using appropriate contractual safeguards where necessary.

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We retain personal data for as long as is reasonably necessary to deliver services, manage relationships, comply with legal and accounting requirements, resolve disputes, and enforce agreements. Reservation and enquiry records are ordinarily retained for up to twenty-four months unless a longer period is required by law or needed for the establishment, exercise, or defence of legal claims, and financial and transaction records are retained for the periods required by applicable legislation. When data is no longer needed, we take reasonable steps to delete or anonymize it.

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You have rights under UAE law which may include the right to request access to your personal data, to request correction of inaccurate data, to request deletion in appropriate circumstances, to object to or restrict certain processing, and to withdraw consent where consent is the basis for processing. You may exercise these rights by contacting us via WhatsApp at 050 273 0557 or in person at the salon. We may need to verify your identity before responding. We will respond within a reasonable timeframe and we may refuse or charge a reasonable fee for requests that are manifestly unfounded or excessive, as permitted by law.

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We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No system is perfectly secure and we cannot guarantee absolute security, but we work to reduce risk and to respond appropriately if an issue arises. If you follow links from our website to third-party sites or apps, their privacy practices and policies will apply to your use of those services.

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We do not knowingly solicit personal data from children without the involvement of a parent or legal guardian. If a minor will receive services, a parent or guardian should provide the contact details and relevant consents.

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We may update this Privacy Policy from time to time in order to reflect changes in our practices, our services, or the law. Changes take effect when posted on our website with a new “Last updated” date. Your continued use of our website or services after an update means that you accept the revised policy.

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If you have a question or a privacy request, you may contact Dolls Beauty Salon at Ground floor, Jumeirah Living, World Trade Centre Residence, Zaa’beel Palace St, Dubai or by WhatsApp or phone on 050 273 0557.

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